The University of Arizona
Learning Technologies Center
 

D2L
Frequently Asked Questions (FAQs)

  1. How do I obtain a D2L course site?
  2. What are the known issues with D2L since the recent upgrade?
  3. I am a Mac user, what are some of the things I can do to avoid any D2L problems?
  4. I have several students that dropped more than 3 days ago and do not show up on my roster in SIS or account.arizona.edu. How can I remove them or have D2L remove them?
  5. If a student drops a course mid semester, is his/her information saved?
  6. How do my students get enrolled into my D2L course? Do I have to enter them myself?
  7. If a D2L course is created after the semester begins, are students automatically registered?
  8. What tools are loaded onto the navigation bars when the D2L course is created?
  9. Can a person be logged into D2L more than one time simultaneously?
  10. What are the different roles associated with D2L and what access/authorization do each of them have?
  11. There is a visiting scholar in my department and I want him/her to have access to my D2L course site. How do I acquire that?
  12. I sometimes hear beeps or other sounds when I'm in D2L or when I first log in. What do the sound mean?
  13. As the Instructor how can I view my D2L course through the eyes of my student?

1.  How do I obtain a D2L course site?
Complete a Request a Course Site.
Note:  You will need to do this each course term (i.e., Fall, Winter, Spring, Summer)
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2. What are the known issues with D2L since the recent upgrade?
There are issues with the following features: Editing Content, D2L Email, Dropbox, Grades, and Quizzes.  More details and solutions can be found at Known Issues List and Work Arounds.
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3. I am a Mac user, what are some of the things I can do to avoid any D2L problems?
Please take 3-5 minutes and read through the Mac User's Tip Sheet.  If you still have questions then please complete a D2L Report a Problem form located at the top of the screen so that a D2L Support Staff member can help you.
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4. I have several students who dropped more than 3 days ago and do not show up on my roster in SIS or account.arizona.edu. How can I remove them or have D2L remove them?
Students are removed from D2L automatically. It takes approximately 48 hours for most students to be removed from D2L once the Drop has been processed.  
More information and a work around.
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5. If a student drops a course mid semester, is his/her information saved?
A student's information, including all the course material he/she submitted and record of grades is archived in the D2L system as per UA policy.
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6. How do my students get enrolled into my D2L course? Do I have to enter them myself?
Students are automatically enrolled in the course when they register through the SIS system. However, there is a 24-48 hour delay in the automatic mapping tool that runs between the SIS system and the D2L system.
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7. If a D2L course is created after the semester begins, are students automatically registered?
Students will be automatically enrolled in the course when it is created as long as they are officially registered in the course in the SIS system. If a student adds your course after the start of the semester, there will be a 24-48 hour delay before they will be authorized to access the D2L course site.
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8. What tools are loaded onto the navigation bars when the D2L course is created?
When a course is created, the standard links/tools that will be loaded onto the blue course navigation bar are Course Home, Chat, Checklist, Classlist, Content, Discussions, Dropbox, FAQ, Glossary, Grades, Journal, Quizzes, Survey, and Edit Course. The red navigation bar will include My Home, D2L Email, Locker, D2L Help, and Logout along with the course name. Instructors can modify the blue navigation bar to suit their instructional needs. For standardization of course appearance purposes, we request that instructors not modify the red navigation bar.
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9. Can a person be logged into D2L more than one time simultaneously?
Yes, there are no limits as to how many simultaneous sessions one user can conduct.
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10. What are the different roles associated with D2L and what access/authorization do each of them have?
A description of the various D2L roles and the authorization they have within the D2L environment are located at The Role Switch Tool.
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11. There is a visiting scholar in my department and I want him/her to have access to my D2L course site. How do I acquire that access?
Please see our policy regarding special access.
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12. I sometimes hear beeps or other sounds when I'm in D2L or when I first log in. What do the sounds mean?
Beeps or other alarms will sound when the user is being paged by another user. Click on the pager icon on the navigation bar in the upper right corner of the screen to access the page.
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13. As the Instructor how can I view my D2L course through the eyes of my student?
The Role Switch Tool will provide a description and instructions on how to view your course from a student's view.
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